Refund policy

We want you to be happy with your Think Scrubs purchase. Please read our return conditions below, in line with South Africa's Consumer Protection Act.

Return/Exchange Window You may return or exchange an item within 14 days of receiving your order.

Condition of Returned Items Because scrubs and medical wear are worn against the skin, for hygiene reasons we can only accept returns or exchanges on items that are unworn, unwashed, and in their original condition with all tags still attached. Items that show signs of wear, washing, or damage cannot be accepted.

How to Request a Return or Exchange

1. Email info@thinkscrubs.co.za or WhatsApp 071 398 2936 within 14 days of receiving your order, including your order number and reason for return
2. We'll confirm whether your item qualifies and provide instructions for sending it back
3. Once received and inspected, we'll process your exchange or refund

Refunds Approved refunds will be processed back to your original payment method within 7 working days of us receiving and inspecting the returned item.

Faulty or Incorrect Items If you receive a faulty, damaged, or incorrect item, please contact us within 14 days with photos of the issue. In these cases, we'll cover the cost of return delivery and offer a replacement, exchange, or refund in line with your rights under the Consumer Protection Act.

Sale Items All sale and discounted items are final sale and are not eligible for return or exchange, unless the item is faulty or incorrect.

Bulk & Practice Orders Bulk orders with embroidery or custom logos are made specifically for your practice and are therefore not eligible for return or exchange, except in cases of a manufacturing fault or error on our part.

Contact Us info@thinkscrubs.co.za | WhatsApp 071 398 2936